Petco

"THANK YOU CHRISTINA YOU SAVED THE DAY!!! I came here on a Friday to get a tank and some other things and I had to return Sunday to return the tank and said things to get a bigger tank well I did not have my receipt the lady that checked me out on Friday used my number and told me I could use that as a receipt if I did not have a physical version and so I tried that and we ended up finding out that the first lady entered the wrong number. But that didn’t stop Christina! She helped us find the purchase history and we were Able to get a Refund!! All well stay positive and calm!!"

"My family and I stopped into Petco to pick up crickets, but my son quickly got distracted by the cutest guinea pig. Thankfully, Brian was there to help us—and he truly went above and beyond. He was incredibly kind and thoughtful, even grabbing a step stool so my son could get a better look at the guinea pigs. He took the time to walk us through everything we would need to properly care for one, answering questions without rushing us. What made this experience even more special was the timing—we came in around 8:45pm, just 15 minutes before closing. Brian easily could have brushed us off, but instead, he gave us his full attention and made the experience memorable. We truly appreciate his patience and kindness. Thank you, Brian, for making our visit so enjoyable! Route 23 location in Bulter"

"0 stars for Echo from Grooming I had a 0915 appointment for my dog today. Got there on time to check in and I was met with Echo. She confirmed the services I booked + a nail trimming add-on and told me she was going to add a de-shedding service. I asked her to check if we have ever received it before because we used to groom our dog there when we lived more locally and she said no, but she sees she has some hair that needs to be removed. She told me it was an additional $40 and I said “no thank you.” She responded by saying she’s not going to provide the service at all. I asked if she could just clip our dog’s nails since I pre-booked that as an add on service and she said I’d have to come back around 1 since that’s the next time she’s free. I asked if she was prepared to spend 1.5 hours giving our dog a bath and clipping her nails and that time slot is now freed, it doesn’t make sense that she’s too busy to just clip her nails. She shrugged and said it’s a walk in service so they do it based on availability and nobody is available so if I can’t come back in 4 hours, I can come back another day. I don’t think she understood her own logic, because when I asked for her to explain, she shrugged. I have a toddler and a seven month old which I dropped off at daycare specifically so I could get my dog groomed and I understand that this is my “problem,” not anyone else’s and I understand wanting to stand behind your decisions, but there was no reason to refuse services. No point was made. My dog is very well cared for. She’s clean, her fur is not matted, we brush her often - she sheds a lot in the winter, even more so when she’s scared (she hates getting a bath and knows immediately when we go to Petco that that’s why she’s there). I asked to speak with the manager. When Echo was briefing the manager on why I wanted to speak with her, she conveniently left out the part where I agreed to skip the bath since she didn’t want to do it (ridiculous, but fine) and just wanted a nail trim and was refused that too. The manager agreed with me 100% of the way. While we were speaking, Echo poked her head through the door and asked to speak with her but was told she had to wait. The issue was resolved by the manager in a minute, but I still think it’s absolutely insane and makes no sense. Attaching a picture of my pretty girl 🐶"